A subject access request, a regulator or a legal hold reaches the conversations that now happen in Teams, Slack and Zoom, and native export was never built to answer them. Mimecast Aware captures that data in full, lets you search one person’s entire footprint, holds it immutably when a matter is anticipated, and flags sensitive data and conduct as it happens. C4C Group is an accredited UK Mimecast partner and reseller. We supply, implement and support Aware, and we tell you when you do not need it.
What it does
Collects Microsoft Teams, Slack, Webex and Zoom Team Chat conversations through their native APIs, including edits, deletions and reactions, so what you hold is the conversation as it happened rather than a snapshot of what is left.
Granular search across channels, group chats and direct messages for a named individual, which is exactly what a subject access request or an investigation asks for and what native tools make slow.
Classifies collaboration data by type, sensitivity and retention need, and applies retention policies to it, so you keep what you must and can show why the rest has gone.
Places holds across collaboration data the moment a matter is anticipated, with an audit trail of who did what and when, which is what makes a hold defensible.
Detects personal and regulated data, intellectual property and inappropriate language inside chat as it happens, and alerts the right team, so a problem is a ticket rather than a finding.
Automates the removal of an individual’s collaboration data when an erasure request or a leaver process requires it, without a manual trawl through every workspace.
Honest fit
Organisations that receive subject access requests, hold data for a regulator, or run legal holds, and whose working day happens in Teams, Slack or Zoom. Regulated sectors, legal, compliance and HR functions, and anyone who has already discovered that native export does not scale.
Collaboration use is light and requests are rare, in which case native tools may be enough for now. Or if Mimecast Cloud Archive already captures your Teams data as part of a wider archive, in which case check the overlap before you buy a second capture. Aware is a governance and records product, not a security control; securing the tools themselves is a different question.
Not sure where you stand? Take the SAR readiness check. The head to head with Microsoft is in Aware vs Purview eDiscovery, and the wider field, including Smarsh and Proofpoint, is in Aware vs Smarsh vs Proofpoint vs Purview. The problem side is covered in our guide to subject access requests in Microsoft Teams. The security side, stopping threats inside the tools, is a different question, covered in securing collaboration tools. Archiving and retention more broadly is in email archiving, retention and eDiscovery.
How C4C delivers it
Our independence is in the recommendation, our partnership is in the delivery and support. Already a Mimecast customer? Get a comparison quote at renewal, and consider adding Aware at the same time. See the wider Mimecast partnership, and Mimecast Incydr for the insider risk side.
Questions
Mimecast Aware is a collaboration governance and compliance platform. It captures conversations from Microsoft Teams, Slack and Zoom, including edits and deletions, into a searchable store, classifies and retains that data, supports immutable legal holds with audit trails, detects sensitive data and inappropriate conduct in real time, and can remove a user’s data when required.
Yes. Aware captures conversations from Microsoft Teams, Slack and Zoom Team Chat through their own APIs, including edits and deletions, and detects personal and regulated data, intellectual property and inappropriate language inside chat as it happens, alerting the right team. It sees the conversation as it happened, not only what is left after people tidy up.
For collaboration data, yes. Legal teams can search one person across channels, group chats and direct messages on every connected platform, place immutable holds the moment a matter is anticipated with an audit trail of who did what, and export what is in scope for review and redaction. It only holds what it has captured, so it needs to be running before the matter arises.
Before you need it. Aware keeps the full record, including edits and deletions, from the day it is connected, and buying and connecting a tool rarely fits inside a one month subject access deadline. Organisations that put capture in place as a planned project answer requests with a search rather than a scramble.
No, but it earns its place fastest where collaboration is heavy and requests, investigations or regulator demands are regular, which is most common in larger and regulated organisations. If collaboration use is light and requests are rare, the tools you already own in Microsoft 365 may be enough for now, and we will say so.
No. Aware connects through the platforms’ own APIs, including the Microsoft Graph API for Teams, and processes the data outside the user’s session. Users see no change to how Teams, Slack or Zoom behave.
A subject access request covers everything you hold about a person, including Teams and Slack messages. Aware lets you search one individual’s entire collaboration footprint in one query, export what is in scope for review and redaction, and show the audit trail behind it. That turns a manual scramble against a one month deadline into a search you can run and stand behind.
Not necessarily. Cloud Archive captures Teams data as part of a wider email and collaboration archive. Aware goes deeper on collaboration: fuller capture, better search across a person, real time detection and automated removal. Some organisations need both, some need one. C4C will tell you which, because we are paid the same either way.
Yes. C4C Group is an accredited UK Mimecast partner and reseller, so we can source, implement and support Aware as well as advise on it. Our independence is in the recommendation, our partnership is in the delivery and support. Where a client is better served by native tools or by Cloud Archive alone, we say so.
Aware is licensed per user and priced on quote, depending on the platforms connected, the user count and the term. C4C will give you a like for like quote and tell you what is negotiable. Send us your user count and the platforms in use and we will come back with a figure.
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